Q.: If I order my flyers today, when will I get them? A.: If we receive your print ready files and payment by 2pm EST, we will ship out your order by the end of the 2nd business day. The shipping option you select is the determining factor as to how long it will take for you to have your order delivered to you. Q.: Can I pay more to have a "rush" order? A.: We have a category for same day printing. If you order by noon, we will print and ship your order the same day. Q.: Can I split my order of 5,000 flyers? A.: No, all 5,000 must be of the same artwork. Q.: Can I write or print on the UV coating? A.: The UV coating makes it very difficult to write or print on. We would recommend NON UV coated flyers. Q.: Is there a sales tax is I am outside the state of Florida? A.: Yes, customers outside of Florida are charged sales tax according to their state. Q.: Do You Guarantee Colors? A.: If your job is color critical, you MUST ORDER A COLOR PROOF at the time of your order. If a color proof is not ordered we are not responsible for any color variations from your monitor to our presses. We cannot stress this enough, color variations will occur, if you need to attain perfect color on your job it can only be achieved by a color proof. Gang Run printing is the process of creating printed pieces at substantially discounted prices. One of the pitfalls of Gang-Run printing is that we relinquish the control of individual piece color to compensate for the entire run. This does not mean your colors will be drastically different, but that in regards to Gang-Run printing- the industry standard practice is to accept a overall pleasing color, which is 95%-100% accurate to the image. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. Q.: What is the formula for rich black? A.: C: 60 M:40 Y:40 K:100 Q.: What should my files resolution be? A.: All file formats must have bit map resolutions of 300dpi/ppi and embedded or outlined fonts. Q.: What type of files do you accept? A.: Adobe Photoshop (.psd) - FLATTENED Adobe Illustrator (.ai or .eps) - Fonts converted to outlines/curves Adobe InDesign (.indd) Exported as a PDF Adobe PageMaker (.pmd) Exported as a PDF QuarkXpress (.qxd) Exported as a EPS or PDF We also accept the standard industry formats: .eps .pdf .tif .jpeg Q.:How Do I Print with a Border? A.: With ALL designed material we recommend you leave 1/4" (0.25) from all surrounding edges of your printed piece. If you leave less than 1/4" (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some "draw" or "slippage" occurs in that cutting process. This is a print industry standard. Q.:What is a bleed and when should it be used? A.: A bleed is extra area outside of your document that is trimmed off to insure proper cuts. In simple terms - your background should go off an 8th of an inch more than your actual print size. Bleed is not required unless it is specified under the product description. You should download our pre-approved templates to ensure that your job is designed properly.